Please be aware that for some online customer orders we utilize third party packaging and fulfillment services to ship orders as quickly and efficiently as possible. Therefore you may receive your order in third party shipment packaging (ex. Amazon). Please be assured that as with any other purchase made on slotdog.com, customer service and return/refund inquiries are to be placed directly with SLOTDOG through our contact page, not any of the third party fulfillment providers involved.